At szatr.com, we stand behind the quality of our auto parts. We're committed to your satisfaction and offer a comprehensive warranty and return policy designed to ensure a smooth and hassle-free experience.
Our Commitment to Quality:
We meticulously source our auto parts from reputable manufacturers to guarantee superior quality and performance. However, should you encounter any issues, our dedicated support team is here to assist you.
30-Day Return Guarantee:
We offer a 30-day return guarantee on all eligible purchases from szatr.com. This means you can return unused and undamaged parts within 30 days of delivery for a full refund. To be eligible for a return, parts must be:
Unused and in their original condition: Parts must not show signs of wear, damage, or installation.
Complete with original packaging: This includes all original packaging materials, accessories, and documentation. Parts returned without original packaging may be subject to a restocking fee.
Return Shipping Costs:
The responsibility for return shipping costs depends on the reason for the return:
szatr.com Covers Shipping: If the return is due to a defective part (manufacturer defect, damage during shipping, incorrect part shipped, etc.), szatr.com will provide a prepaid return shipping label. Simply contact our support team, and we'll guide you through the process.
Customer Covers Shipping: If the return is due to a customer error (wrong part ordered, changed mind, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe and timely delivery.
Items Not Eligible for Return:
The following items are not eligible for return or refund:
Parts damaged due to misuse, accident, or improper installation: This includes damage caused by incorrect installation, exposure to extreme temperatures, or other forms of misuse.
Parts without proof of purchase: Please retain your order confirmation or invoice as proof of purchase for all returns.
Parts showing significant wear or damage inconsistent with normal use: Normal wear and tear is not covered under our return policy.
Parts altered or repaired by unauthorized individuals: Any unauthorized repairs or modifications will void the warranty and eligibility for return.
Parts purchased from unauthorized resellers: We are only responsible for parts purchased directly from szatr.com.
Free promotional items: These items are typically excluded from our return policy.
Initiating a Return:
Contact Support: Before returning any parts, contact our customer support team at [insert szatr.com support email address] to obtain a Return Merchandise Authorization (RMA) number. This is essential for processing your return efficiently. Our support team will guide you through the process and answer any questions you may have.
Package Your Return: Carefully repackage the parts in their original packaging, ensuring they are well-protected during transit. Include your RMA number clearly visible on the outside of the package.
Ship Your Return: Ship the parts to the address provided by our support team, using a trackable shipping method. Provide the tracking number to atr@szatr.com for monitoring purposes.
Include Necessary Documentation: Include a copy of your order confirmation, invoice, and a brief description of the reason for the return.
Refund Process:
Once we receive and inspect the returned parts, we'll process your refund within 10 business days. The refund will be issued to your original payment method. Refunds for defective parts will include the original shipping cost. Refunds for non-defective parts will not include shipping costs.
Delayed Refunds:
If you haven't received your refund within 15 business days of the return confirmation, please contact our customer support team at atr@szatr.com. We'll investigate the issue and resolve it promptly.
Order Cancellation or Modification:
You may cancel or modify your order before it ships. Contact us at atr@szatr.com to request a cancellation or modification. Once your order has shipped, it cannot be canceled or modified. We strive to process and ship orders quickly; therefore, cancellations or modifications after shipment are not possible.
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